Overview
At Sel Catering, Inc., we strive to provide high-quality services and rental items to ensure your event is seamless and memorable. This Refund and Returns Policy outlines the terms regarding cancellations, refunds, and the return of rental items.
All deposits made to Sel Catering, Inc. are non-refundable. Deposits secure your event date and guarantee the availability of our services and inventory.
Full or partial refunds may be considered only under specific circumstances and must be approved by Sel Catering, Inc. in writing. Approved refunds, if any, will be processed within a reasonable timeframe.
Cancellations must be submitted in writing. Depending on the timing of the cancellation, additional fees may apply, especially if preparations, purchases, or staffing arrangements have already been made.
Payments made toward catering services are generally non-refundable once final confirmations have been completed. This includes finalized guest counts, menu selections, and scheduled service commitments.
For rental items, all equipment must be returned in the same condition in which it was received. Items will be inspected upon return by Sel Catering, Inc..
No refunds will be issued for unused rental items once they have been delivered or made available for your event.
Clients are responsible for any lost, stolen, or damaged items. Replacement or repair costs will be charged accordingly and are non-refundable.
If any rental item is found to be defective or not as agreed, it must be reported to Sel Catering, Inc. immediately upon delivery or setup so that a resolution can be provided.
Returns of rental items must follow the agreed schedule. Failure to have items ready for pickup may result in additional charges.
In the event that Sel Catering, Inc. is unable to fulfill services due to unforeseen circumstances, a refund or credit may be issued at our discretion.
By booking services or rentals with Sel Catering, Inc., you acknowledge and agree to this Refund and Returns Policy.